Terms of Service

Last updated 4 November 2026

These Terms of Service (these "Terms") govern your access to and use of the services provided by Pipi Reviews LLC, a Florida limited liability company ("Pipi Reviews", "we", "us" or "our"), including the devices, web pages, dashboard, website at pipireviews.com, mobile application and support described below (collectively, the "Services"). "You", "your" and "Customer" mean the individual who subscribes to the Services for a shop, or who otherwise accesses or uses the Services.

PLEASE READ THESE TERMS CAREFULLY. THEY CONTAIN IMPORTANT INFORMATION ABOUT YOUR LEGAL RIGHTS AND OBLIGATIONS, INCLUDING A MINIMUM TERM, LIMITATIONS OF OUR LIABILITY AND A CHOICE OF LAW AND FORUM.

1. Acceptance of These Terms

1.1 You accept these Terms, and agree to be bound by them, by doing any of the following: (a) sharing the code we text you when your shop is set up with the person from Pipi Reviews who is setting it up, the text of which states that sharing it accepts these Terms; (b) entering that code at pipireviews.com/setup when you set up devices yourself; (c) ticking the box on a payment page provided by Stripe stating that you agree to these Terms; (d) signing the Service Agreement; or (e) otherwise accessing or using the Services. We record the date and time of your acceptance.

1.2 If you do not agree to these Terms, you may not access or use the Services.

1.3 You represent that you are at least eighteen (18) years of age, that you have the legal capacity to enter into these Terms, and that you are using the Services for business purposes and not for personal, family or household purposes.

2. Definitions

In these Terms:

• "Shop" means the business location for which the Services are provided, identified by the shop code we assign to it.
• "Devices" means the stands, stickers and other tap or scan devices used for the Services at a Shop, each of which is a Supplied Device or a Purchased Device.
• "Supplied Devices" means Devices that Pipi Reviews, or an independent contractor acting for Pipi Reviews, places at a Shop.
• "Purchased Devices" means Devices bought from Pipi Reviews or from a reseller and set up for a Shop at pipireviews.com/setup with the set-up key packed with them, and any replacement we provide for one of them.
• "Dashboard" means the private online page for a Shop that shows the activity of its Devices and the fees paid.
• "Order Summary" means the summary of the plan, the number of Devices, the monthly fee, any free period, any installation fee and the dates of the minimum term, presented to you before your first payment and kept in the Dashboard afterwards.
• "Service Agreement" means our 12-Month Service Agreement described in Section 3.

3. Service Agreement

3.1 The Services at each Shop subscribed on or after 30 September 2026 are provided under our 12-Month Service Agreement, signed by an individual as Customer for the Shop's shop code. Its full text is at pipireviews.com/agreement, and each Shop's own copy is in its Dashboard, where it may be read and signed.

3.2 The Service Agreement, the Order Summary, these Terms, our Privacy Policy and our SMS Terms together form the entire agreement between you and us regarding the Services. In the event of any conflict among them, the Order Summary governs the fees, the SMS Terms govern text messages, and the Service Agreement governs all other matters, including where the Service Agreement and these Terms differ.

4. Description of the Services

4.1 The Services consist of: (a) Devices which, when tapped or scanned by a customer of the Shop, open the Shop's Google review page; (b) the web page a person reaches when they tap or scan a Device; (c) the Dashboard; and (d) support, available at support@pipireviews.com and through the Help section of the Dashboard.

4.2 Every tap and scan of a Device is directed to the same public Google review page of the Shop.

5. Devices

5.1 Supplied Devices. Where one of our operators installs Devices at a Shop, whether following an in-person visit or a request through our website, those Supplied Devices remain the property of Pipi Reviews at all times. They are lent to you for use at the Shop for so long as the Services are in effect, under a loan for use (comodato), and are not sold or rented to you. No part of the monthly fee is a payment for the Supplied Devices. Their installation is subject to a one-time installation fee, plus any applicable sales tax, shown in the Order Summary before you pay. With respect to Supplied Devices, you agree:

• to take reasonable care of them;
• not to modify, reprogram or rewrite them, or move them to any location other than the Shop; and
• that, upon termination of the Services, they will be deactivated and you will allow Pipi Reviews, or a person acting for us, reasonable access to the Shop to collect them. If, within thirty (30) days after the Services end, you have not allowed us to collect the Supplied Devices, you will pay us fifty dollars ($50) for each Supplied Device not collected, as liquidated damages and not as a penalty, which we may charge to the card on file, as set out in the Service Agreement.

5.2 Purchased Devices. Purchased Devices are the property of whoever bought them, who paid for them separately to the seller, at the seller's price. Your monthly fee is for the Services, not for any Device, and no installation fee applies to Purchased Devices. With respect to Purchased Devices:

• while a Purchased Device is used for the Services, you will not modify, reprogram or rewrite it, or move it to any location other than the Shop;
• upon termination of the Services, Purchased Devices are deactivated and remain with their owner, and are not collected by us; and
• you represent that the Purchased Devices were acquired lawfully. We give no warranty for a Purchased Device bought from another seller; that seller's terms govern its sale.

5.3 Programming and protection. The programming of every Device, the protection of its memory and its link to the Services remain the property of Pipi Reviews. Ownership of a Purchased Device confers no right to the Services, to that link or to that protection, and upon termination we are not required to unlock, reprogram or remove the protection from any Device. A Purchased Device may be used with the Services again under a new agreement.

5.4 Replacements. If a Device stops working, or is damaged, lost or stolen, you will notify us through the Help section of the Dashboard and we will replace it. Replacements are provided at no charge up to the number in any twelve (12) months that your plan includes, where the plan states one; each replacement beyond that number is charged at its replacement cost, shown to you before you agree to it. A replacement belongs to whoever owned the Device it replaces.

6. Term, Renewal and Cancellation

6.1 The Services at a Shop are provided for an initial term of twelve (12) months from the start date stated in the Order Summary, as set out in the Service Agreement. After the initial term, the Services continue from month to month until cancelled.

6.2 You may give notice of cancellation at any time, in writing, to support@pipireviews.com from the email address on your account, or through the Help section of the Dashboard. A cancellation notified during the initial term takes effect on the last day of the initial term, and the monthly fee remains payable until then. A cancellation notified after the initial term takes effect at the end of the period already paid for. We will confirm the effective date of the cancellation in writing.

6.3 Upon termination of the Services, Supplied Devices are collected in accordance with Section 5.1, and Purchased Devices remain with their owner in accordance with Section 5.2.

7. Fees and Payment

7.1 Fees. The monthly fee is payable monthly in advance, by card, through Stripe, Inc. ("Stripe"). Where Devices are installed by one of our operators, the installation fee is charged once, with the first payment. Fees exclude sales tax, which is added where required by law and shown on each receipt.

7.2 Order Summary. Before you pay, you are shown a summary of what you will pay, before tax: on the screen of the person assisting you, above the Pay button of a payment link, or on the set-up page if you set up Devices yourself. On a payment page provided by Stripe, you must also confirm that you agree to these Terms. Adding Purchased Devices to a Shop that already pays shows the new monthly fee and the amount due that day before you agree, and charges the card on file.

7.3 Authorization. You authorize us, through Stripe, to charge the card on file for every amount due under these Terms and the Service Agreement, on the same day of each month as the first payment. Your use of Stripe is also subject to Stripe's terms and privacy policy.

7.4 Failed payments. If a payment fails, Stripe will retry it during the following fourteen (14) days and we will notify you so that you can update the card on file. If an amount remains unpaid fourteen (14) days after it is due, we may suspend the Services, and the Devices will stop directing to the review page until the balance is paid. Late payment is also subject to the late interest set out in the Service Agreement. Suspension does not end your obligation to pay the monthly fee.

7.5 Refunds. Except where required by applicable law, fees are non-refundable and are not refunded for any part of a month. You must notify us in writing of any disputed charge within sixty (60) days of the charge; we will review it and refund any amount charged in error.

7.6 Receipts. Receipts are sent to the email address on your account, and every payment and its receipt are available in the Dashboard.

8. No Guarantee of Results

8.1 The Services make it possible for customers of the Shop to reach the Shop's Google review page. WE DO NOT GUARANTEE ANY NUMBER OF REVIEWS, ANY RATING, OR ANY BUSINESS OR COMMERCIAL OUTCOME.

8.2 We do not filter, gate, intercept, withhold, alter or remove reviews, and we do not select who may leave one.

9. Your Obligations and Acceptable Use

You represent, warrant and agree that:

• you are entitled to direct people to the Google listing linked to the Devices;
• you will not offer any payment, discount or other benefit in exchange for a review, will not request reviews only from people expected to leave positive ones, and will not write, buy or procure fake reviews. These practices are prohibited by Google's policies and by the Federal Trade Commission's Rule on the Use of Consumer Reviews and Testimonials (16 CFR Part 465);
• you will not move a Device to a different business, or tap or scan the Devices yourself in order to inflate their activity;
• you will not represent to anyone that the Services can remove or suppress reviews;
• you will not copy, reverse engineer, interfere with, or attempt to gain unauthorized access to the Services, the Devices' programming or our systems; and
• you will comply with all laws applicable to your use of the Services.

10. Dashboard Access

10.1 Each Shop is given access to a private Dashboard by means of a unique link. The link operates as an access credential: anyone who holds it can view that Shop's activity. You are responsible for keeping it confidential. We will replace a link on request, and the previous link then stops working immediately.

10.2 You may also sign in with the phone number or email address on the Shop, or with Google where offered, which allows several Shops to be kept together and access to be recovered if a link is lost. You are responsible for all activity under your account and for keeping your sign-in details secure.

11. Text Messages

11.1 We operate two text messaging programmes. Pipi Reviews Sign-In Codes sends a one-time code when you request one: to sign in, when your Shop is set up, for a new set-up key, or to confirm a change to your account. Pipi Reviews Account Alerts sends text messages about your own Shop's account, such as a request, a visit, a payment, a receipt or your agreement. You agree to Account Alerts by sharing the set-up code we text you when your Shop is set up, the text of which so states, or by turning them on in your Dashboard. You may turn them off at any time in the Dashboard. All of the information sent by Account Alerts is also emailed to the address on your Shop.

11.2 We do not send marketing text messages, and we do not sell or share your mobile number. You may opt out at any time by replying STOP to any message or by writing to support@pipireviews.com, except that a code you request to verify your number is sent whenever you request it, including after you have replied STOP.

11.3 A phone number entered by one of our operators when your Shop is set up does not, by itself, constitute consent to receive text messages. It receives only the code you share back at set-up, and nothing more unless you share it.

11.4 The frequency of messages, their cost, how you opt in and how we record your consent are set out in our SMS Terms, which form part of these Terms. In the event of any conflict between these Terms and the SMS Terms with respect to text messages, the SMS Terms shall govern.

12. Electronic Communications and Signatures

You consent to receive agreements, notices, receipts and other communications from us electronically, by email, by text message where you have agreed to it, or through the Dashboard, and agree that they satisfy any legal requirement that such communications be in writing. Your electronic acceptance of these Terms and your electronic signature of the Service Agreement have the same effect as a handwritten signature under the Electronic Signatures in Global and National Commerce Act (15 U.S.C. § 7001 et seq.) and the Florida Uniform Electronic Transaction Act (Fla. Stat. § 668.50). You may request a paper copy at support@pipireviews.com.

13. Operators and the Pipi Reviews App

13.1 The Pipi Reviews mobile application (the "App") is provided to the independent contractors who install and service Devices on our behalf ("Operators"). An Operator's engagement, compensation and obligations are governed by the Independent Contractor Agreement published at pipireviews.com/contractor-agreement and signed in the App, and an Operator's payouts are subject to the Stripe Connected Account Agreement. Where the Independent Contractor Agreement and these Terms differ, the Independent Contractor Agreement applies.

13.2 Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to install and use the App on Apple-branded devices that you own or control, solely for the purposes for which we make it available to you. If you obtained the App through Apple, you acknowledge that these Terms are between you and Pipi Reviews only, and not with Apple Inc. ("Apple"); that Pipi Reviews, not Apple, is solely responsible for the App, its maintenance and support, and any claims relating to it; that Apple has no obligation to furnish maintenance or support services for the App; and that Apple and its subsidiaries are third-party beneficiaries of this Section and may enforce it against you. Your use of the App must also comply with the Apple Media Services Terms and Conditions.

14. Intellectual Property

The Services, including the Devices' programming, software, web pages, the Dashboard, the App and all related content, trademarks and logos, are owned by Pipi Reviews or its licensors and are protected by intellectual property laws. Except for the limited rights expressly granted in these Terms, no right, title or interest in them is granted to you. If you provide us with suggestions or feedback, we may use them without restriction or obligation to you.

15. Third-Party Services

The Services rely on and link to services provided by third parties, including Google (business listings and review pages), Stripe (payments), Apple (sign-in, notifications and mail), Cloudflare (hosting) and mobile carriers. Those services are governed by their providers' own terms and privacy policies. We are not responsible for the availability, content or practices of any third-party service, including the availability of Google's services, the existence of the Shop's Google listing, or its reviews.

16. Service Availability

16.1 The Services, including the pages a tap opens and this website, are hosted by Cloudflare, Inc. ("Cloudflare"). We do not warrant availability greater than the availability Cloudflare provides to us. The redirect a Device triggers is cached across Cloudflare's network and is designed to continue working during most interruptions of our other systems.

16.2 Where an interruption caused by us materially prevents the Devices from working, we will, on request, credit the monthly fee for the affected period. This credit is your sole remedy for any interruption of the Services.

17. Suspension and Termination by Us

We may suspend the Services in accordance with Section 7.4, and may suspend or terminate your access to the Services immediately, on notice to you, if you materially breach these Terms or the Service Agreement, including Section 9, or where required by law. After the initial term, we may also terminate the Services by giving you at least thirty (30) days' written notice. Sections 5, 7, 14 and 18 through 23, and any other provision that by its nature should survive, survive termination.

18. Disclaimer of Warranties

EXCEPT AS EXPRESSLY STATED IN THESE TERMS OR THE SERVICE AGREEMENT, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE", AND PIPI REVIEWS DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT, TO THE FULLEST EXTENT PERMITTED BY LAW. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE.

19. Limitation of Liability

19.1 TO THE FULLEST EXTENT PERMITTED BY LAW, THE TOTAL LIABILITY OF PIPI REVIEWS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES IS LIMITED TO THE FEES YOU PAID TO US IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

19.2 TO THE FULLEST EXTENT PERMITTED BY LAW, PIPI REVIEWS IS NOT LIABLE FOR ANY LOST PROFITS, LOST REVENUE, OR INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL LOSS, HOWEVER CAUSED, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH LOSS.

19.3 Nothing in these Terms limits any liability that cannot be limited by law.

20. Indemnification

You will defend, indemnify and hold harmless Pipi Reviews and its members, officers, contractors and agents from and against any claims, losses and expenses, including reasonable attorneys' fees, arising from the manner in which reviews are requested at the Shop, from the use of a Google listing you were not entitled to use, or from your breach of these Terms.

21. Changes to the Services and These Terms

21.1 We may modify the Services, and may change these Terms, by posting the revised Terms on this page with a new "Last updated" date and notifying you before the changes take effect. Your continued use of the Services after the changes take effect constitutes your acceptance of them; if you do not accept them, you may cancel in accordance with Section 6.

21.2 Changes to these Terms do not change the Service Agreement you signed, which may be changed only as it provides.

22. Governing Law and Venue

These Terms are governed by the laws of the State of Florida, without regard to its conflict of laws principles. Any dispute arising out of or relating to these Terms or the Services will be resolved exclusively in the state or federal courts located in Miami-Dade County, Florida, and you consent to the jurisdiction of those courts. These Terms and the Service Agreement are written in English; any translation is provided for convenience only, and the English text governs.

23. General Provisions

23.1 Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms to a successor to our business.

23.2 Force majeure. Neither party is liable for a delay or failure caused by events beyond its reasonable control, including power or network failures, natural disasters or acts of government.

23.3 Severability and waiver. If any provision of these Terms is held unenforceable, the remaining provisions continue in effect. A failure or delay in enforcing a provision is not a waiver of it.

23.4 Notices. Notices to you are sent to the email address or phone number on your account. Notices to us must be sent to support@pipireviews.com.

23.5 Relationship. Nothing in these Terms creates a partnership, joint venture, employment or agency relationship between you and us.

24. Contact

Pipi Reviews LLC, Florida
support@pipireviews.com
A postal address is available on request.