Privacy Policy
Last updated 4 November 2026
This Privacy Policy describes how Pipi Reviews LLC, a Florida limited liability company ("Pipi Reviews", "we", "us" or "our"), collects, uses, discloses and retains personal information in connection with our website at pipireviews.com, the web pages opened when a person taps or scans one of our stands or stickers ("Devices"), the private dashboard we provide to each shop (the "Dashboard"), the Pipi Reviews iPhone application (the "App"), our text messages and emails, and our related services (collectively, the "Services").
By using the Services, you acknowledge that you have read this Privacy Policy. Capitalized terms not defined here have the meanings given in our Terms of Service.
1. Information We Collect
1.1 When a Device is tapped or scanned
We do not ask a person who taps or scans a Device for their name, email address, phone number or any account, and we do not collect them. We record that a tap or scan occurred, together with the following technical information:
- Which stand or sticker it was, when, and whether it was tapped or its printed code scanned
- The browser's user agent, the referring page if the browser provides it, the IP address the request came from, and the approximate location derived from it: the country, region and city our network provider reads from the connection
- Once the page opens, details any web page can read from a browser, such as its platform, language, time zone, screen size and connection type
- A one-way hash the browser computes from those details and from how it draws text and graphics, used only to distinguish one device from another so that repeated taps from the same device are counted accurately
- Whether the person went on to Google and, if they returned to the page, how long they were away
We keep the IP address with the tap for 24 months, and delete it with the tap. The hash cannot be reversed into an identity and is not used to track anyone across shops, websites or services. The page a tap opens uses no cookies, no advertising trackers and no third-party analytics.
The business at which a Device is located may download the records of its own taps in order to compare them with its own sales. Each record carries a short code derived from the hash for that business alone, so that the same device has a different code at every business and the records of two businesses cannot be matched. We do not receive any business's sales data.
After the page redirects to Google, Google's privacy policy, and not this Privacy Policy, governs the information Google collects.
1.2 Businesses and their owners
When a business subscribes to the Services, we collect the following:
| Information | Purpose |
|---|---|
| Business name, address, phone number and email address | To set up and administer the account and to communicate with the business |
| The name, email address and phone number of the individual who signs the Service Agreement | To enter into and administer the 12-month Service Agreement and to send notices about it |
| The business's Google listing | To link the Devices to the correct review page |
| Google account identifier and email address, if you sign in with Google | To authenticate you and keep your shops together |
| Order number, when you request a new set-up label | To verify ownership of a Device before issuing a new set-up key |
| Payment details | Collected and held by our payment processor, not by us. We do not receive full card numbers |
| Subscription, payment and invoice records, and the Devices at the shop | To bill for the Services and to maintain the Devices |
| Tap counts for the shop's Devices | To provide the Dashboard |
When the Service Agreement is signed, we retain the signer's name, email address and phone number, the date and time, the version of the text, and the IP address and browser from which it was signed, as the record of what was agreed.
1.3 Operators
Independent contractors who use the App on our behalf ("Operators") sign in with Apple. We receive an identifier and, on the first sign-in only, the name and email address the Operator chooses to share. We also keep records of the Operator's activity in the App, including shops signed up, Devices installed, stock held and commission earned; a device token used to deliver push notifications, which is deleted when Apple reports that the App is no longer installed; and crash and diagnostic information that Apple makes available to developers where the user has chosen to share it.
When an Operator uses the App's nearby-business search, the App collects the device's location at that moment and sends it to our servers and to Google in order to find businesses nearby. The App does not access location in the background.
Where an Operator is paid as a contractor, tax information is collected by Stripe within its own onboarding, and the taxpayer identification number is not stored in our systems. If an Operator chooses to provide a signed IRS Form W-9 instead, we keep it securely for as long as tax law requires. Personal information an Operator provides in order to be paid is received and processed by Stripe under the Stripe Privacy Policy.
When an Operator signs the Independent Contractor Agreement, we retain the name typed, the date, the version of the text, and the IP address and device from which it was signed, as the record of what was agreed.
1.4 Orders and shipping
When you order Devices from us, including through a marketplace such as eBay or Amazon, we receive the order details from you or from the marketplace, including the buyer's marketplace username, name, shipping address and phone number where provided, in order to fulfil and ship the order. When the marketplace notifies us that a buyer has closed their marketplace account, we erase that buyer's shipping address and retain only the city for the order record.
1.5 Communications
When you write to us at support@pipireviews.com or another pipireviews.com address, or through the contact form on our website, we receive your message, your contact details and any other information you choose to include, and we keep our replies.
2. How We Use Information
We use the information described above to provide, operate, maintain and support the Services; to set up Devices and link them to the correct review page; to provide the Dashboard; to process payments and payouts; to fulfil and ship orders; to send codes, notices, receipts and account messages; to keep records of agreements and consents; to detect, prevent and investigate fraud, abuse and security incidents; to comply with legal, tax and accounting obligations; and to enforce our agreements. We do not use personal information for advertising and do not build profiles of the people who tap our Devices.
3. How We Disclose Information
We disclose personal information to service providers that process it on our behalf and under our instructions, solely to provide the Services, including providers of:
- payment processing, payouts and tax reporting
- hosting, content delivery, data storage and security
- text message and email delivery
- sign-in, push notifications and email hosting
- business listing search, mapping and review pages
- shipping and order fulfilment, including the marketplace through which an order was placed
We may also disclose information where required by law, subpoena or other legal process; to protect the rights, property or safety of Pipi Reviews, our customers or others; or in connection with a merger, acquisition or sale of all or part of our business, subject to this Privacy Policy.
We do not sell personal information, and we do not share it for cross-context behavioral advertising.
All the above categories exclude text messaging originator opt-in data and consent; this information won’t be shared with any third parties.
4. Text Messages
We send two kinds of text message, both transactional, and only to a number you have given us: a one-time code when you request one — to sign in, when your shop is set up, or to confirm a change to your account, and a new set-up key when a label is lost — and account alerts about your own shop, once you have agreed to them: by sharing the code we text you when your shop is set up, the text of which so states, or in your Dashboard. You may turn them off there at any time. We do not operate a marketing programme, and we do not sell or share your number.
Consent records. When you request a code we record your number, the date and time, the IP address the request came from, your browser's user-agent, and which version of the on-screen consent wording you were shown. When account alerts are turned on or off we record the same, and whether this was done in your Dashboard or with your set-up code, shared with our operator or typed on the set-up page. We keep this record because mobile carriers require a messaging programme to demonstrate that each recipient agreed to be messaged, and to produce that evidence on request. It is kept for as long as we message that number and for two years afterwards.
Codes are delivered by our messaging provider; we keep only a one-way hash of each, for fifteen minutes. Reply STOP to any message to opt out, or HELP for help; a code you request is still sent when you request it. Further detail is set out in our SMS Terms of Service.
5. Data Retention
Tap records are kept for 24 months, then deleted. Text messaging consent records are kept as described in Section 4, and one-time codes as described there. Account information is kept for as long as the account is active and thereafter as needed for the purposes described in this Privacy Policy. Invoices, payment records, commission records and other financial and tax records are kept for the period required by tax and accounting law, and cannot be deleted on request before that period ends. Records of signed agreements are kept for as long as they may be needed to establish what was agreed.
6. Your Rights and Choices
Subject to applicable law, you may request access to the personal information we hold about you, a copy of it, its correction, or its deletion, by writing to support@pipireviews.com. We may need to verify your identity before acting on a request. We will delete personal information on request except where we are required or permitted by law to retain it, including the financial records described in Section 5. If you reside in a jurisdiction that grants additional privacy rights, those rights apply, and we will honor them. We will not discriminate against you for exercising any of these rights.
You may stop text messages as described in Section 4, and may turn off account alerts in your Dashboard.
7. Security
We use reasonable administrative, technical and physical safeguards designed to protect personal information against unauthorized access, loss and misuse. When you set up a device, a security check confirms that a person and not a program is using the page, under the Turnstile Privacy Addendum. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Where Information Is Processed
Pipi Reviews is based in the United States, and our database is hosted in the United States. Our pages are served from locations worldwide. By using the Services, you understand that your information will be processed in the United States.
9. Children's Privacy
The Services are intended for businesses. They are not directed to children, and we do not knowingly collect personal information from children under the age of thirteen (13). If you believe a child has provided us with personal information, contact us and we will delete it.
10. Third-Party Services
The Services link to services operated by third parties, including Google's review pages and our payment processor's payment pages. Their collection and use of information is governed by their own privacy policies, not this one.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we will post the revised policy on this page with a new "Last updated" date. The version dated at the top of this page is the version in effect.
12. Contact Us
Pipi Reviews LLC, Florida
support@pipireviews.com